Frequently Asked Questions (FAQ)

  1. How do I download?
  2. What are your terms of use?
  3. Can I use the clip art images for free?
  4. Do you offer discounts?
  5. Does Royalty-free mean free?
  6. Can I have an image customized or a prop added to an image?
  7. Can I buy an image outright so no-one else can use it?
  8. Can I have an artist create a new image for me?
  9. If I buy a small image now and I need a larger version later, can I upgrade?
  10. What is the difference between the different image files?
  11. Can I make changes to the image?
  12. Can I use the images for my logo?
  13. What are your restrictions on using the images?
  14. What are the rules for prints?
  1. How do I download?
    After you purchase, you can download by clicking on the "download" link at the top of the site, above the search box. If you used Paypal, this will go to the primary email address that you have on file with them. Please make sure you use an email address that you can access or you will not be able to get your image without contacting us first and verifying who you are.

    After purchasing, you will get two automated emails; a receipt and an email with a download link. Please note that they go to the email address you used while purchasing (if you used Paypal, they use one primary email address that you have set in your account). Please be sure to use an email address you can access. If you are confused about what email address you used, please contact customer service and provide the image number that you licensed as well as your name. We cannot identify you without this information.

    If you purchased more than a few images, you may want to use the zip folder. Just click on the zip folder icon and save it to your computer. You may need to extract all files of the folder in order to use the images.

    If you prefer to download one image at a time, just click on the thumbnail of the image that you want in your download area. It will open in a new window on a black background and include PC and MAC directions at the top. Please be sure to wait until the image has completely loaded before you save.

  2. What are your terms of use?
    Please refer to our End User License Agreement.

  3. Can I use the clip art images for free?
    No we do not permit free use of our images for any purpose, not even our watermarked images with a link to our site. You must purchase a license for the use of any of our images.

  4. Do you offer discounts?
    Yes, but only through our clip art collections. We do not offer discounts on individual clip art purchases. The artists choose their own pricing and they state their minimum prices on the image page.

  5. Does Royalty-free mean free?
    No. Although there are two different types of royalty-free in this industry, the most common is the type that we license. To us, royalty free means that you pay a one time fee and you get to use the image(s) forever, for multiple uses, without having to pay additional fees (also known as royalties) hence the term royalty-free. Please note that there are a few restrictions. Since we cannot offer refunds, please be sure to ask before you purchase to double check, if you are even slightly unsure about your use. Please read our End User License Agreement and Use Policy.

  6. Can I have an image customized or a prop added to an image?
    We currently cannot offer this service. You are welcome to alter the image(s) yourself following purchase. Please note that you cannot copyright or trademark the end results.

  7. Can I buy an image outright so no-one else can use it?
    No. We currently cannot offer this service. Our images are priced low so the artist can continuously make income off of them. This would also go against Royalty-free licensing.

  8. Can I have an artist create a new image for me?
    No. We cannot offer this service at this time.

  9. If I buy a small image now and I need a larger version later, can I upgrade?
    Yes, you can upgrade by contacting Customer Service. Please note that artists have access and the freedom to change their pricing any time so the prices can sometimes change.

  10. What is the difference between the different image files?
    The small JPEG files are meant for small web graphics. Depending on your quality standards, you may be able to print a small on a business card, however we suggest a medium or large file for any sort of printing. JPEG files do not support transparency. Any JPEG files come with the backgrounds that you see on the site (minus the watermark). Some of our newer JPEG files also include PNG files. PNG files sometimes include transparent backgrounds, but not always.

    The medium JPEG files are meant for small print projects such as postcards, brochures, business cards, larger web graphics, etc.

    The large JPEG files are meant for larger print projects such as advertisements, posters, t-shirts, etc.

    The vector files (EPS, AI, SVG, PDF) require special editing software and knowledge to even open after downloading. Since we cannot offer refunds on our images, please be sure you are licensing the correct format that you can use and need. Vector formats are often required for large scale printing; billboards, posters, signs, big rig advertising, etc. You may want to ask your printer what format they need prior to purchase.

  11. Can I make changes to the image?
    Yes. After purchasing a license, you are welcome to alter the image any way you please. Please note that you cannot claim copyright on altered images since the original image was created by our artist and is under copyright.

  12. Can I use the images for my logo?
    Yes. Our images can be used for logo type purposes. Please note that you cannot copyright or trademark your logo though. The artist always retains copyright and others can still license the same image.

  13. What are your restrictions on using the images?
    The images CANNOT be used on templates. This would be distributing our images without our permission. Each end user needs their own license. Examples of restricted templates; scrap booking kits or products, business card designs, rubber stamps, and web design templates.

    The images CANNOT be published and offered for sale on community retail sites offering on demand products such as shirts, stickers, calendars, mugs, mouse pads, etc. The most common sites like this are cafepress.com, zazzle.com and polyvore.com and there are others that are not listed here. Our images may NOT be published and offered for sale on any of these sites. If you have your own personal site offering such products, yes, you may use the images for your own site or business. If you are using such sites to have orders fulfilled and shipped to you, that is acceptable, but you cannot publish the items for sale to others on these sites.

    You cannot copyright the images. The artist always retains the copyright and other customers can always license and use the same images as well.

    You CANNOT distribute the digital images in any way, including but not limited to digital downloads or on disc. This includes offering free downloads of the image(s) and digitizing them for embroidery file downloads.

    Print Orders cannot be copied or reproduced. Print orders are only for decorational purposes. If you need to use the image on the print for anything other than what we have sent you, you need to purchase a digital file license.

    There may be other restrictions not listed here or you may have a use that is acceptable that you may be unsure about. If you have specific questions, contact customer service prior to making your purchase.

  14. What are the rules for prints?
    Prints cannot be copied or reproduced. Prints are only for decorational purposes. If you need to use the image on the print for anything other than hanging or framing, you need to purchase a digital file license.